First phase of withdrawal of forgotten values ​​ends this weekend

In effect since the beginning of March, the first phase of withdrawal of forgotten values ​​​​in financial institutions ends this weekend. Today (15), people born after 1988 will be able to make the consultation. Tomorrow (16), there will be a repechage for those born after 1984 who missed the dates to schedule the withdrawal.

As of Sunday (17), the system will pause and undergo a redesign. Consultations will only resume on May 2, with new sources of forgotten resources included. Everyone will have to make inquiries again to see if they are entitled to new residual balances.

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The withdrawal schedule can be done from 4 am to 12 pm. The process must be carried out in site Amounts Receivable, created by the Central Bank (BC) for consulting and scheduling the withdrawal of residual balances.

After the withdrawal request, the financial institution will have up to 12 business days to make the transfer. The expectation is that payments made through Pix occur faster.


After the first round of consultations on the Values ​​Receivable website, the Central Bank reopened the scheduling calendar. According to the agency, this occurred because financial institutions updated the information and released more amounts forgotten by account holders. The BC advises everyone to repeat the procedure, even those who have already rescued forgotten values ​​or whose consultation indicated non-existent values.

Under the new schedule, the account holder will be able to schedule the withdrawal at any time on the informed date, instead of entering at times determined by the system. The new release dates are as follows:

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Year of birth Release date
Until 1947 March 28
1948 to 1954 March 29
1955 to 1959 March 30
1960 to 1963 March 31
1964 to 1967 April 1st
Repechage until 1967 April 2
1968 to 1971 April 4
1972 to 1975 April 5
1976 to 1979 April 6
1980 to 1981 April 7
1982 to 1983 April 8
Repechage 1968 to 1983 April 9
1984 to 1985 April 11
1986 to 1988 April 12
1989 to 1992 April 13
1993 to 1997 April 14
From 1988 April 15
Repechage 1984 onwards April 16

Resource sources

In the first phase, the following types of residual balances forgotten by account holders were released:
• closed and undrawn checking or savings accounts;
• improper collection of tariffs or credit obligations provided for in a term of commitment signed with the BC;
• capital quotas and apportionment of net surplus of credit union members;
• defunct consortium groups.

In the second phase of the programme, on May 2, consultations will include the following funding sources:
• improper collection of fees or credit obligations not provided for in the terms of the commitment;
• closed prepaid and postpaid payment accounts with available balance;
• accounts closed with brokers and securities dealers;
• other situations that result in amounts to be returned recognized by financial institutions.


To schedule the withdrawal, the user must have a silver or gold account at Portal Secure identification to access digital public services, the account is available to all Brazilian citizens. Login has three security levels: bronze, for less sensitive services; silver, which allows access to many digital services; and gold, which allows access to all digital services.

According to the most recent data from the BC, around 114 million people and 2.7 million companies accessed the consultation system created to redeem the money. Of this total, 27.5 million individuals and about 270,000 companies discovered that they have receivables.

Most forgotten resources, however, are of little value. According to the BC itself, balances of up to BRL 1 correspond to 42.7% of cases and amounts of up to BRL 10 account for 69.8% of the total.

Check out the step-by-step procedure for withdrawing the money below:

Step 1

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access the site on the date and period of withdrawal informed in the first consultation. Those who forgot the date can repeat the process, without waiting for March 7th.

step 2

Log in with the account (silver or gold level). If the citizen does not yet have an account at this level, he/she must register immediately or increase the security level (in the case of bronze-type accounts) in the site or on the app. The BC advises the account holder not to leave to create the account and adjust the level on the day of scheduling the redemption. Check here how to increase the login level.

step 3

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Read and accept the disclaimer

step 4

Check the amount receivable, the institution that must return the amount and the origin (type) of the amount receivable. The system may provide additional information, if applicable. The first stage of the query only reported the existence of amounts receivable, without providing details.

step 5

Click on the option indicated by the system:

“Request here”: to return the amount via Pix within 12 working days. The user must choose one of the Pix keys and provide personal data and save the protocol number, in case he needs to contact the institution.

“Request via institution”: the financial institution does not offer a return via Pix. The user must contact the telephone or e-mail provided to arrange the withdrawal method with the institution: Available Electronic Transfer (TED) or Credit Document (DOC).

Important: On the information screen of amounts receivable, the citizen must click on the name of the institution to consult the service channels.

Editing: Fernando Fraga

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